01587nam a2200325Ia 4500 332002 20230519142900.0 150825s2015 ilu b 001 0 eng 2014045790 9780838913123 (print : alk. paper) DLC eng DLC rda DLC pcc Z711 .V36 2015 025.5 23 025.5 V246L VanDuinkerken, Wyoma. 287257 Local Leading libraries how to create a service culture Wyoma vanDuinkerken and Wendi Arant Kasper. Chicago ALA Editions, an imprint of the American Library Association 2015. xvii, 167 pages 23 cm. rdamedia rdacarrier Includes bibliographical references and index. Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. Public services (Libraries) 154944 Customer relations 83490 Local Leadership 124046 Library personnel management 125878 Local Kaspar, Wendi Arant. 241229 Local 248589 248589 0 0 ddc 0 025_500000000000000_V246L 0 evl 203668 10 10 1 2016-05-27 ALA 66.00 535721 0 025.5 V246L 80000002552118 2017-05-18 00:00:00 r:332002 z:Presup. 2015-16 6