01427nam a2200289Ia 450000100070000000500170000700800410002401000170006502000390008204000280012104200080014905000200015708200140017710000330019124501000022426000810032430000280040533700130043333800150044650400510046150504760051265000320098865000300102065000150105065000400106570000320110533200220230519142900.0150825s2015    ilu      b    001 0 eng    a  2014045790  a9780838913123 (print : alk. paper)  aDLCbengcDLCerdadDLC  apcc00aZ711b.V36 201500a025.52231 aVanDuinkerken, Wyoma.2Local10aLeading librariesbhow to create a service culturecWyoma vanDuinkerken and Wendi Arant Kasper. 1aChicagobALA Editions, an imprint of the American Library Associationc2015.  axvii, 167 pagesc23 cm.  2rdamedia  2rdacarrier  aIncludes bibliographical references and index.0 aLeadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. 0aPublic services (Libraries) 0aCustomer relations2Local 0aLeadership 0aLibrary personnel management2Local1 aKaspar, Wendi Arant.2Local