VanDuinkerken, Wyoma. <br/><br/>
Leading libraries  how to create a service culture 
Wyoma vanDuinkerken and Wendi Arant Kasper. 
 - Chicago  ALA Editions, an imprint of the American Library Association  2015. 
 - xvii, 167 pages  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. 
<br/><br/><label>ISBN: </label>9780838913123 (print : alk. paper) 
<br/><br/><label>LCCN: </label>2014045790 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)<br/>Customer relations<br/>Leadership<br/>Library personnel management
<br/><br/><label>LC Class. No.: </label>Z711  / .V36 2015 
<br/><br/><label>Dewey Class. No.: </label>025.5