01106nam a2200313Ia 4500 329721 20160527192906.0 130301s2013 nyua frb 001 0 eng 2013006925 9780071809931 (alk. paper) 0071809937 (alk. paper) DLC eng DLC rda DLC pcc HF5415.5 .D175 2013 658.8/12 23 658.812 D231c 2013 Dasu, Sriram. 215542 Local The customer service solution managing emotions, trust, and control to win your customer's business by Sriram Dasu and Richard Chase. New York McGraw-Hill [2013] xvi, 223 pages illustrations 24 cm rdamedia rdacarrier Includes bibliographical references and index. Customer relations 83490 Local Service industries Management. 168847 Local Customer services 83493 Local Chase, Richard B., 72094 Local 246566 246566 0 0 ddc 0 658_812000000000000_D231C_2013 0 evl 190425 10 10 1 2016-05-27 Amazon 15.93 530237 0 658.812 D231c 2013 80000002533274 2016-05-27 00:00:00 r:329721 z:2014-2015. 6