00948nam a2200277Ia 450000100070000000500170000700800410002401000170006502000310008202000280011304000280014104200080016905000250017708200170020210000250021924501400024426400340038430000410041833700130045933800150047250400510048765000300053865000430056865000290061170000300064032972120160527192906.0130301s2013    nyua   frb    001 0 eng    a  2013006925  a9780071809931 (alk. paper)  a0071809937 (alk. paper)  aDLCbengcDLCerdadDLC  apcc00aHF5415.5b.D175 201300a658.8/122231 aDasu, Sriram.2Local14aThe customer service solutionbmanaging emotions, trust, and control to win your customer's businesscby Sriram Dasu and Richard Chase. 1aNew YorkbMcGraw-Hillc[2013]  axvi, 223 pagesbillustrationsc24 cm  2rdamedia  2rdacarrier  aIncludes bibliographical references and index. 0aCustomer relations2Local 0aService industriesxManagement.2Local 0aCustomer services2Local1 aChase, Richard B.,2Local