Dasu, Sriram. <br/><br/>
The customer service solution  managing emotions, trust, and control to win your customer's business 
by Sriram Dasu and Richard Chase. 
 - xvi, 223 pages  illustrations  24 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071809931 (alk. paper) 0071809937 (alk. paper) 
<br/><br/><label>LCCN: </label>2013006925 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Service industries--Management.<br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D175 2013 
<br/><br/><label>Dewey Class. No.: </label>658.8/12