01844nam a2200265Ia 4500 329488 20160527192842.0 022415t2012 njua 001 0 eng d 9781118071786 (acid-free paper) DLC DLC DLC pcc TX911.3.P4 M55 2012 647.9068/3 23 TEC012000 bisacsh Walker, John R. 186797 Local Supervision in the hospitality industry John R. Walker, Jack E. Miller. 7th ed. Hoboken, N.J. John Wiley c2012. xvii, 506 p. ill. 25 cm. Includes bibliographical references and index. "Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating"-- Provided by publisher. Hospitality industry Personnel management. 112472 Local TECHNOLOGY & ENGINEERING / Food Science bisacsh. 282911 Local Miller, Jack E. 1930- 136602 Local 246351 246351 0 0 lc 0 TX_911_300000000000000__P4_M55_2012 0 mbl 189106 12 12 20 2016-05-27 GLOBAL ONLINE BIBIOGRAPHIC INFORMATION 117.90 529727 0 TX911.3 .P4 M55 2012 50000003264164 2016-05-27 00:00:00 r:329488 6