01781nam a2200253Ia 450000100070000000500170000700800410002402000360006504000180010104200080011905000250012708200190015208400230017110000270019424500770022125000120029826000380031030000310034850400510037952009470043065000550137765000610143270000340149332948820160527192842.0022415t2012    njua          001 0 eng d  a9781118071786 (acid-free paper)  aDLCcDLCdDLC  apcc00aTX911.3.P4bM55 201200a647.9068/3223  aTEC0120002bisacsh1 aWalker, John R.2Local10aSupervision in the hospitality industrycJohn R. Walker, Jack E. Miller.  a7th ed.  aHoboken, N.J.bJohn Wileycc2012.  axvii, 506 p.bill.c25 cm.  aIncludes bibliographical references and index.  a"Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating"--cProvided by publisher.00aHospitality industryxPersonnel management.2Local 7aTECHNOLOGY & ENGINEERING / Food Science2bisacsh.2Local00aMiller, Jack E.d1930-2Local