TY - BOOK AU - Ciaramitaro,Barbara L. TI - Virtual worlds and e-commerce: technologies and applications for building customer relationships SN - 9781616928087 (hardcover) AV - HF5548.32 .V567 2011 U1 - 658.8/72 22 PY - 2011/// CY - Hershey PA PB - Business Science Reference KW - Electronic commerce KW - Local KW - Consumers KW - Virtual reality N1 - Includes bibliographical references (p. 328-359) and index N2 - "This book presents various opinions, judgments, and ideas on how the use of digitally created worlds is changing the face of e-commerce and extending the use of Internet technologies to create a more immersive experience for customers"--Provided by publisher ER -