@book{245401,
	author = {Arroyo , Eduardo M.},
	title = {The good, the bad and the troubled},
	publisher = {Ana G. Méndez University : WorldNet Telecommunications, Inc.},
	year = {2010.},
	address = {[P.R.]},
	note = {On cover: " A leardership guide for effective and painless performance management".}
}