Pachter, Barbara. Prentice-Hall complete business etiquette handbook by Barbara Pachter and Marjorie Brody, with Betsy Anderson. - Englewood Cliffs, NJ Prentice Hall c1995. - xvii, 382 p. ill. 25 cm. Includes index. ISBN: 0131569511 LCCN: 94032896 Subjects--Topical Terms: Business etiquette--Handbooks, manuals, etc.