TY  - BOOK
AU  - Hernon,Peter
AU  - Dugan,Robert E.
AU  - Matthews,Joseph R.
TI  - Getting started with evaluation
SN  - 9780838911952 (alk. paper)
AV  - Z678.85 .H473 2014
U1  - 027.0029 23
PY  - 2014///
CY  - Chicago
PB  - American Library Association
KW  - Libraries
KW  - Evaluation
KW  - Local
KW  - Problems, exercises, etc
KW  - Library statistics
KW  - Library Administration
KW  - Decision making
KW  - Public services (Libraries)
N1  - Includes bibliographical references and index; Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change
ER  -