Hernon, Peter. creator Dugan, Robert E. 1952 - Matthews, Joseph R. text bibliography ilu Chicago American Library Association 2014 monographic eng

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x, 242 pages 23 cm. Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change. Peter Hernon, Robert E. Dugan, and Joseph R. Matthews. Includes bibliographical references and index. Libraries Evaluation Libraries Evaluation Problems, exercises, etc Library statistics Library Administration Decision making Public services (Libraries) Evaluation Z678.85 .H473 2014 027.0029 H558g 9780838911952 (alk. paper) 2013017137 DLC 131017 20230519142900.0 323819 eng