01655nam a2200337Ia 4500 323819 20230519142900.0 131017s2014 ilu b 001 0 eng 2013017137 9780838911952 (alk. paper) DLC eng DLC rda pcc Z678.85 .H473 2014 027.0029 H558g 23 Hernon, Peter. 110276 Local Getting started with evaluation Peter Hernon, Robert E. Dugan, and Joseph R. Matthews. Chicago American Library Association 2014. x, 242 pages 23 cm. rdamedia rdacarrier Includes bibliographical references and index. Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change. Libraries Evaluation. 125760 Local Libraries Evaluation Problems, exercises, etc. 125760 Local Library statistics 125893 Local Library Administration Decision making. 125797 Local Public services (Libraries) Evaluation. 154944 Dugan, Robert E. 1952 - 89047 Local Matthews, Joseph R. 251340 Local 241349 241349 0 0 ddc 0 027_002900000000000_H558G 0 evl 154271 10 10 1 2016-05-27 ALA 58.50 517972 0 027.0029 H558g 80000002520297 2017-05-18 00:00:00 r:323819 z:Presup. 2013-14 6 0 0 ddc 0 027_002900000000000_H558G 0 evl 154277 10 10 1 2016-05-27 ALA 58.50 519377 0 027.0029 H558g 80000002508946 2017-05-18 00:00:00 c.2 r:323819 z:Presup. 2013-14 6