Hernon, Peter. <br/><br/>
Getting started with evaluation 
Peter Hernon, Robert E. Dugan, and Joseph R. Matthews. 
 - Chicago  American Library Association  2014. 
 - x, 242 pages  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change. 
<br/><br/><label>ISBN: </label>9780838911952 (alk. paper) 
<br/><br/><label>LCCN: </label>2013017137 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Evaluation.<br/>Libraries--Evaluation--Problems, exercises, etc.<br/>Library statistics<br/>Library Administration--Decision making.<br/>Public services (Libraries)--Evaluation.
<br/><br/><label>LC Class. No.: </label>Z678.85  / .H473 2014 
<br/><br/><label>Dewey Class. No.: </label>027.0029  / H558g