00855nam a2200241Ia 4500 313441 20160527190918.0 130404s2012 sp b 0 0 spa 9788415505310 Arecibo Biblioteca 29.95 HF5415.52 .A267 2012 658.812 A185g Acosta, José Ma. 193435 Local Gestión de quejas y reclamaciones creando fidelidad con la mejora de la atención al cliente José Ma. Acosta. Barcelona Profit Editorial 2012. 166 p. 23 cm. eigm 10/2013 Includes bibliographical references. Consumer complaints. 79973 Local Customer services 83493 Local Customer relations Management. 83490 Local Consumer satisfaction 79985 Local 231197 231197 0 0 lc 0 HF_5415_520000000000000__A267_2012 0 mbl 129808 12 12 20 2016-05-27 MS BOKKS, INC. 29.95 504860 0 HF5415.52 .A267 2012 50000003242376 2016-05-27 00:00:00 r:313441 6 0 0 ddc 0 658_812000000000000_A185G 0 abl 129813 1 1 17 2016-05-27 MS Books 29.95 504468 0 658.812 A185g 60000010145529 2016-05-27 00:00:00 r:313441 6 0 0 ddc 0 658_812000000000000_A185G 0 evl 129817 10 10 1 2016-05-27 MsBooks 29.95 518419 0 658.812 A185g 80000002506197 2016-05-27 00:00:00 r:313441 z:Presup. 2012-13 6