Wood, Roy C. 1959- editor. text cau Thousand Oaks, CA SAGE Publications 2013 First edition. monographic eng

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xiv, 180 pages 25 centimeters. Editor's Introduction - Roy C Wood Accommodation, Lodging and Facilities Management - Roy C Wood Beverages and Beverage Management - Gareth Currie Consumer Behaviour in Hospitality - Bert Smit Customer Relationship Management in Hospitality - Olaf W Hermans Design for Hotels - Geoff Maree Entrepreneurship in Hospitality - Stephen Ball Food, Beverage and Restaurant Management - Gareth Currie Food Production and Service Systems - Roy C Wood Franchising - E Hachemi Aliouche and Udo A Schlentrich Front Office Management - Simen Kooi Gastronomy and Haute Cuisine - Marc B Stierand The Hospitality Finance Environment - John Mackillop Hospitality and Hospitality Management - Bob Brotherton Hospitality Management Education - Roy C Wood Hotels, Hospitality and Sustainability - Frans Melissen Hotels and the Internet - Peter O'Connor Hotels and Security - Protyush Banerjee Housekeeping Management - Marina Brinkman-Staneva Human Resource Management in Hospitality - Yvonne Guerrier Income Statements in Hospitality Finance - Rob van Ginneken Industry Structure and Sectors in Hospitality - Michael Schwarz Information Technology in Hospitality - Peter O'Connor Innovation in Hospitality - Marc Stierand Investing in Hotels - Constantinos Verginis Marketing in Hospitality - Sue Horner and John Swarbrook The Meal Experience - Roy C Wood Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A Schlentrich Operations Management in Hospitality - G Barry O'Mahoney Organizational Behaviour in Hospitality - Yvonne Guerrier Procurement in Hospitality - Jane F Eastham and Alisha Ali Revenue Management - Stan Josephi Service Quality in Hospitality - G Barry O'Mahoney Service, Service Industries and the Hospitality Sector - Roy C Wood Strategy and Strategic Management in Hospitality - Theodore Benetatos Women, Gender and Hospitality Employment - Judi Brownell edited by Roy C Wood. Inlcudes bibliographical references (pages 163-180). Hospitality industry Management TX911.3 .M27 K475 2013 9781446200681 (hardback) 9781446200698 (paperback) 2012944073 DLC 120711 20160527190849.0 313174