02807nam a2200289Ia 4500 313174 20160527190849.0 120711s2013 cau 000 0 eng 2012944073 9781446200681 (hardback) 9781446200698 (paperback) DLC DLC pcc TX911.3 .M27 K475 2013 Key concepts in hospitality management edited by Roy C Wood. Hospitality management First edition. Thousand Oaks, CA SAGE Publications 2013. 1302 xiv, 180 pages 25 centimeters. SAGE key concepts series Inlcudes bibliographical references (pages 163-180). Editor's Introduction - Roy C Wood Accommodation, Lodging and Facilities Management - Roy C Wood Beverages and Beverage Management - Gareth Currie Consumer Behaviour in Hospitality - Bert Smit Customer Relationship Management in Hospitality - Olaf W Hermans Design for Hotels - Geoff Maree Entrepreneurship in Hospitality - Stephen Ball Food, Beverage and Restaurant Management - Gareth Currie Food Production and Service Systems - Roy C Wood Franchising - E Hachemi Aliouche and Udo A Schlentrich Front Office Management - Simen Kooi Gastronomy and Haute Cuisine - Marc B Stierand The Hospitality Finance Environment - John Mackillop Hospitality and Hospitality Management - Bob Brotherton Hospitality Management Education - Roy C Wood Hotels, Hospitality and Sustainability - Frans Melissen Hotels and the Internet - Peter O'Connor Hotels and Security - Protyush Banerjee Housekeeping Management - Marina Brinkman-Staneva Human Resource Management in Hospitality - Yvonne Guerrier Income Statements in Hospitality Finance - Rob van Ginneken Industry Structure and Sectors in Hospitality - Michael Schwarz Information Technology in Hospitality - Peter O'Connor Innovation in Hospitality - Marc Stierand Investing in Hotels - Constantinos Verginis Marketing in Hospitality - Sue Horner and John Swarbrook The Meal Experience - Roy C Wood Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A Schlentrich Operations Management in Hospitality - G Barry O'Mahoney Organizational Behaviour in Hospitality - Yvonne Guerrier Procurement in Hospitality - Jane F Eastham and Alisha Ali Revenue Management - Stan Josephi Service Quality in Hospitality - G Barry O'Mahoney Service, Service Industries and the Hospitality Sector - Roy C Wood Strategy and Strategic Management in Hospitality - Theodore Benetatos Women, Gender and Hospitality Employment - Judi Brownell Hospitality industry Management. 112472 Local Wood, Roy C. 1959- editor. 190440 Local SAGE key concepts. 230961 230961 0 0 lc 0 TX_911_300000000000000__M27_K475_2013 0 mbl 128267 12 12 20 2016-05-27 SAGE PUBLICATIONS, INC. 28.50 504010 0 TX911.3 .M27 K475 2013 50000003246716 2016-05-27 00:00:00 r:313174 6