02760nam a2200277Ia 450000100070000000500170000700800410002401000170006502000290008202000300011104000130014104200080015405000280016224500660019024600270025625000190028326000480030226300090035030000360035949000290039550400570042450518930048165000450237470000400241983000230245931317420160527190849.0120711s2013    cau           000 0 eng    a  2012944073  a9781446200681 (hardback)  a9781446200698 (paperback)  aDLCcDLC  apcc00aTX911.3 .M27bK475 201300aKey concepts in hospitality managementcedited by Roy C Wood.30aHospitality management  aFirst edition.  aThousand Oaks, CAbSAGE Publicationsc2013.  a1302  axiv, 180 pagesc25 centimeters.1 aSAGE key concepts series  aInlcudes bibliographical references (pages 163-180).0 aEditor's Introduction - Roy C Wood Accommodation, Lodging and Facilities Management - Roy C Wood Beverages and Beverage Management - Gareth Currie Consumer Behaviour in Hospitality - Bert Smit Customer Relationship Management in Hospitality - Olaf W Hermans Design for Hotels - Geoff Maree Entrepreneurship in Hospitality - Stephen Ball Food, Beverage and Restaurant Management - Gareth Currie Food Production and Service Systems - Roy C Wood Franchising - E Hachemi Aliouche and Udo A Schlentrich Front Office Management - Simen Kooi Gastronomy and Haute Cuisine - Marc B Stierand The Hospitality Finance Environment - John Mackillop Hospitality and Hospitality Management - Bob Brotherton Hospitality Management Education - Roy C Wood Hotels, Hospitality and Sustainability - Frans Melissen Hotels and the Internet - Peter O'Connor Hotels and Security - Protyush Banerjee Housekeeping Management - Marina Brinkman-Staneva Human Resource Management in Hospitality - Yvonne Guerrier Income Statements in Hospitality Finance - Rob van Ginneken Industry Structure and Sectors in Hospitality - Michael Schwarz Information Technology in Hospitality - Peter O'Connor Innovation in Hospitality - Marc Stierand Investing in Hotels - Constantinos Verginis Marketing in Hospitality - Sue Horner and John Swarbrook The Meal Experience - Roy C Wood Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A Schlentrich Operations Management in Hospitality - G Barry O'Mahoney Organizational Behaviour in Hospitality - Yvonne Guerrier Procurement in Hospitality - Jane F Eastham and Alisha Ali Revenue Management - Stan Josephi Service Quality in Hospitality - G Barry O'Mahoney Service, Service Industries and the Hospitality Sector - Roy C Wood Strategy and Strategic Management in Hospitality - Theodore Benetatos Women, Gender and Hospitality Employment - Judi Brownell00aHospitality industryxManagement.2Local00aWood, Roy C.d1959-eeditor.2Local 0aSAGE key concepts.