TY  - BOOK
AU  - Parker,David
TI  - Service operations management: the total experience
SN  - 9781781006221
U1  - 338.40684 23
PY  - 2012///
CY  - Northampton, MA
PB  - Edward Elgar Publishing
KW  - Service industries
KW  - Management
KW  - Local
N1  - Includes bibliographical references and index
ER  -