Parker, David. <br/><br/>
Service operations management  the total experience 
David W. Parker. 
 - Northampton, MA  Edward Elgar Publishing  cop. 2012. 
 - xix, 557 p.  ill.  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781781006221 
<br/><br/><label>LCCN: </label>2012938080 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>338.40684  / P2381s