@book{230819,
	author = {Woodcock, Elizabeth W. and Medical Group Management Association.},
	title = {Mastering patient flow},
	publisher = {Medical Group Management Association (MGMA)},
	year = {c2009.},
	address = {Englewood, CO},
	edition = {3rd ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0719/2007021881.html}
}