TY  - BOOK
AU  - Woodcock,Elizabeth W.
ED  - Medical Group Management Association.
TI  - Front office success: how to satisfy patients and boost the bottom line
SN  - 9781568293790
AV  - R728 .W656 2011
U1  - 610.68 22
PY  - 2011///
CY  - Englewood, CO
PB  - Medical Group Management Association
KW  - Medical offices
KW  - Management
KW  - Local
KW  - Practice Management, Medical
KW  - organization & administration
KW  - Office management
N1  - ESTE LIBRO INCLUYE UN DISCO; Includes bibliographical references and index; Customer service : making it a personal commitment -- Reception : the patient has arrived, now what -- Registration : the process of enrolling patients -- Telephones : techniques to manage calls -- Scheduling : setting appointments for patients -- Time-of-service payments : collecting from patients -- Waiting : managing the patient's wait -- Check-out : handling the patient's exit
N2  - "Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher
ER  -