how to satisfy patients and boost the bottom line Woodcock, Elizabeth W. creator Medical Group Management Association text bibliography cou Englewood, CO Medical Group Management Association c2011 2011 monographic eng

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xiv, 205 p. 24 cm. 1CD-ROM (4 3/4 in.) "Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher. Customer service : making it a personal commitment -- Reception : the patient has arrived, now what -- Registration : the process of enrolling patients -- Telephones : techniques to manage calls -- Scheduling : setting appointments for patients -- Time-of-service payments : collecting from patients -- Waiting : managing the patient's wait -- Check-out : handling the patient's exit. Elizabeth W. Woodcock. ESTE LIBRO INCLUYE UN DISCO Includes bibliographical references and index. Medical offices Management Practice Management, Medical organization & administration Office management organization & administration R728 .W656 2011 610.68 W886f W 80 W886f 2011 9781568293790 2010015779 DNLM/DLC 130314 20160527190828.0 313024