01868nam a2200313Ia 4500 313024 20160527190828.0 130314s2011 cou b 001 0 eng 2010015779 9781568293790 (DNLM)101528579 DNLM/DLC DLC pcc R728 .W656 2011 W 80 W886f 2011 610.68 W886f 22 Woodcock, Elizabeth W. 292110 Local Front office success how to satisfy patients and boost the bottom line Elizabeth W. Woodcock. Englewood, CO Medical Group Management Association c2011. xiv, 205 p. 24 cm. 1CD-ROM (4 3/4 in.) ESTE LIBRO INCLUYE UN DISCO Includes bibliographical references and index. Customer service : making it a personal commitment -- Reception : the patient has arrived, now what -- Registration : the process of enrolling patients -- Telephones : techniques to manage calls -- Scheduling : setting appointments for patients -- Time-of-service payments : collecting from patients -- Waiting : managing the patient's wait -- Check-out : handling the patient's exit. "Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher. Medical offices Management. 134419 Local Practice Management, Medical organization & administration. 153199 Local Office management organization & administration. 144533 Local Medical Group Management Association. 252472 Local 230816 230816 0 0 ddc 0 610_680000000000000_W886F 0 evd 127158 10 10 1 2016-05-27 Amazon 503803 0 610.68 W886f 80000002490848 2016-05-27 00:00:00 r:313024 3 CD 0 0 ddc 0 610_680000000000000_W886F 0 evl 127162 10 10 1 2016-05-27 Amazon 75.87 503802 0 610.68 W886f 80000002490830 2016-05-27 00:00:00 r:313024 z:Presup. 2012-13 6