01797nam a2200301Ia 450000100070000000500170000700800410002401000170006502000180008203500200010004000180012004200080013805000210014606000210016708200220018810000340021024501000024426000640034430000450040850000320045350400510048550503890053652003480092565000400127365000720131365000610138571000490144631302420160527190828.0130314s2011    cou      b    001 0 eng    a  2010015779  a9781568293790  a(DNLM)101528579  aDNLM/DLCcDLC  apcc00aR728b.W656 201110aW 80bW886f 201100a610.68bW886f2221 aWoodcock, Elizabeth W.2Local10aFront office successbhow to satisfy patients and boost the bottom linecElizabeth W. Woodcock.  aEnglewood, CObMedical Group Management Associationcc2011.  axiv, 205 p.c24 cm.e1CD-ROM (4 3/4 in.)  aESTE LIBRO INCLUYE UN DISCO  aIncludes bibliographical references and index.0 aCustomer service : making it a personal commitment -- Reception : the patient has arrived, now what -- Registration : the process of enrolling patients -- Telephones : techniques to manage calls -- Scheduling : setting appointments for patients -- Time-of-service payments : collecting from patients -- Waiting : managing the patient's wait -- Check-out : handling the patient's exit.  a"Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher. 0aMedical officesxManagement.2Local22aPractice Management, Medicalxorganization & administration.2Local12aOffice managementxorganization & administration.2Local2 aMedical Group Management Association.2Local