Woodcock, Elizabeth W. <br/><br/>
Front office success  how to satisfy patients and boost the bottom line 
Elizabeth W. Woodcock. 
 - Englewood, CO  Medical Group Management Association  c2011. 
 - xiv, 205 p.  24 cm.  1CD-ROM (4 3/4 in.) 
<br/><br/> ESTE LIBRO INCLUYE UN DISCO 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Customer service : making it a personal commitment -- Reception : the patient has arrived, now what -- Registration : the process of enrolling patients -- Telephones : techniques to manage calls -- Scheduling : setting appointments for patients -- Time-of-service payments : collecting from patients -- Waiting : managing the patient's wait -- Check-out : handling the patient's exit. 
<br/><br/> "Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher. 
<br/><br/><label>ISBN: </label>9781568293790 
<br/><br/><label>LCCN: </label>2010015779 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical offices--Management.<br/>Practice Management, Medical--organization & administration.<br/>Office management--organization & administration.
<br/><br/><label>LC Class. No.: </label>R728  / .W656 2011 
<br/><br/><label>Dewey Class. No.: </label>610.68  / W886f 
<br/><br/><label>National Library of Medicine Call No.: </label>W 80  / W886f 2011