TY  - BOOK
AU  - Parker,David
TI  - Service operations management: the total experience
SN  - 1781007861 (hbk)
AV  - HD9980.5 .P37 2012 
PY  - 2012///
CY  - Cheltenham, UK, Northhampton, MA
PB  - Edward Elgar
KW  - Service industries
KW  - Management
KW  - Local
N1  - Includes bibliographical references and index; |a Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management
ER  -