the total experience Parker, David. creator text xxk Cheltenham, UK Northhampton, MA Edward Elgar c2012 2012 monographic eng

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xix, 557 pages illustrations 25 centimeters. |a Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management. David W. Parker, University of Queensland Business School, Australia. Includes bibliographical references and index. Service industries Management HD9980.5 .P37 2012 1781007861 (hbk) 9781781007860 1781006229 (pbk) 9781781006221 1781006237 (ebook) 9781781006238 2012938080 DLC 120419 20160527190757.0 312761