01441nam a2200277Ia 4500 312761 20160527190757.0 120419s2012 xxk 000 0 eng 2012938080 1781007861 (hbk) 9781781007860 1781006229 (pbk) 9781781006221 1781006237 (ebook) 9781781006238 DLC DLC pcc HD9980.5 .P37 2012 Parker, David. 261882 Local Service operations management the total experience David W. Parker, University of Queensland Business School, Australia. Cheltenham, UK Northhampton, MA Edward Elgar c2012. xix, 557 pages illustrations 25 centimeters. Includes bibliographical references and index. |a Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management. Service industries Management. 168847 Local 230583 230583 0 0 lc 0 HD_9980_500000000000000__P37_2012 0 mbl 125627 12 12 20 2016-05-27 EDWARD ELGAR PUBLISHING 179.96 503230 0 HD9980.5 .P37 2012 50000003237798 2016-05-27 00:00:00 r:312761 6