Parker, David. <br/><br/>
Service operations management  the total experience 
David W. Parker, University of Queensland Business School, Australia. 
 - Cheltenham, UK  Northhampton, MA  Edward Elgar  c2012. 
 - xix, 557 pages  illustrations  25 centimeters. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>|a Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management. 
<br/><br/><label>ISBN: </label>1781007861 (hbk) 9781781007860 1781006229 (pbk) 9781781006221 1781006237 (ebook) 9781781006238 
<br/><br/><label>LCCN: </label>2012938080 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5 .P37 2012