@book{230211,
	author = {France, Sue. and Ebrary inc.},
	title = {The definitive personal assistant & secretarial handbook},
	publisher = {Kogan Page},
	year = {c2012.},
	address = {London},
	edition = {2nd ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/pucpr/docDetail.action?docID=10583869}
}