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  <titleInfo>
    <nonSort>The </nonSort>
    <title>definitive executive assistant and managerial handbook[electronic resorce]</title>
    <subTitle>a professional guide to leadership for all PAs, senior secretaries, office managers, and executive assistants</subTitle>
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  <name type="personal">
    <namePart>France, Sue.</namePart>
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    <place>
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    <place>
      <placeTerm type="text">Philadelphia</placeTerm>
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    <publisher>Kogan Page</publisher>
    <dateIssued>2012</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <language>
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  <physicalDescription>
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    <extent>1 online resource (248 p.) ill. 24 cm.</extent>
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  <tableOfContents>The leadership challenge -- How to motivate yourself and your teams -- Developing emotional intelligence -- Leading effective teams to success -- Performance management -- Coaching -- How to communicate with different personality and behavioural styles -- Managing projects -- The art and science of effective negotiation -- Change management : how can you help?</tableOfContents>
  <note type="statement of responsibility">Sue France.</note>
  <note>Includes bibliographical references (p. [209]-218) and index.</note>
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    <topic>Handbooks, manuals, etc</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Office practice</topic>
    <topic>Handbooks, manuals, etc</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Office management</topic>
    <topic>Handbooks, manuals, etc</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Secretaries</topic>
    <topic>Handbooks, manuals, etc</topic>
  </subject>
  <classification authority="lcc">HF5547.5 .F688 2012eb</classification>
  <classification authority="ddc" edition="23">651.3</classification>
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  <identifier type="isbn">9780749465834 (e-ISBN)</identifier>
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