@book{230127,
	author = {Griffin, Ricky W. and Van Fleet, David D.},
	title = {Management skills},
	publisher = {South-Western Cengage Learning},
	year = {[2014]},
	address = {Mason, OH, USA},
	url = {http://www.loc.gov/catdir/enhancements/fy1311/2012944414-b.html}
}