TY  - BOOK
AU  - Fitzsimmons, James A.
TI  - Service management: operations, strategy, information technology
SN  - 9780073377834
PY  - 2008///
CY  - New York, NY
PB  - McGraw Hill/Irwin
KW  - Service industries - - Management
KW  - Local
N1  - Includes index
ER  -