00552nam a2200181Ia 450000100070000000500170000700800410002401000150006502000180008002000150009810000330011324500790014625000120022526000420023730000250027950000200030465000460032431203020160527190630.0130201s2008    nyu             1 0 eng    a2007032467  a9780073377834  a007337783X00aFitzsimmons, James A.2Local10aService managementboperations, strategy, information technologycJames A.  a6th ed.  aNew York, NYbMcGraw Hill/Irwinc2008  a537 p.bill.c28 cm.  aIncludes index. 0aService industries - - Management.2Local