Fitzsimmons, James A. <br/><br/>
Service management  operations, strategy, information technology 
James A. 
 - 6th ed. 
 - New York, NY  McGraw Hill/Irwin  2008 
 - 537 p.  ill.  28 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780073377834 007337783X 
<br/><br/><label>LCCN: </label>2007032467 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - - Management.