The TQM trilogy using ISO 9000, the Deming Prize, and the Baldrige Award to establish a system for total quality management
Francis X. Mahoney, Carl G. Thor.
- New York American Management Association 1994.
- xii, 228 p. ill. 24 cm.
Includes bibliographical references (p. 219-224) and index.
0814451055 29.95
93040248
Total quality management Malcolm Baldrige National Quality Award. ISO 1400 Series Standards Quality control--Standards. Quality assurance--Management.