managing diversity in today's world Borrego, Espiridion Albert creator Johnson, Richard Greggory. text bibliography flu Boca Raton, FL CRC Press c2012 2012 monographic eng

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xix, 394 p. ill. 25 cm. 1 DVD (4 3/4 in.) Introduction to cultural competence : do I really need to be culturally competent? -- Why cultural competence is important -- How globalization and immigration are changing the world -- Defining cultural competence for public managers -- Cultural competencies -- Cultural competence for executives, managers, supervisors, and employees -- Experiences from successful multicultural and diversity programs -- Cultural competencies for executives -- Cultural competencies for middle managers and supervisors -- Cultural competencies for employees -- Building the culturally competent organization -- Establishing the organizational cultural competence framework -- Human resource management and cultural competence -- Using cultural competence to develop international collaborations -- Cases in cultural competence -- Cultural competence in health care -- Cultural competence in higher education -- Resolving diffi cult employee issues -- The human resource office : the last resort -- Where do we go from here? -- What the future holds : more change. Espiridion Borrego, Richard Greggory Johnson III. Includes bibliographical references p. 365-379) and index. Diversity in the workplace Public administration Personnel management HF5549.5.M5 B67 2012 658.3008 B7372c 9781439828076 (hardcover : alk. paper) 1439828075 (hardcover : alk. paper) 2011031718 DLC 121214 20210506062808.0 311265