02113nam a2200289Ia 450000100070000000500170000700700150002400800410003901000170008002000430009702000400014003500240018004000520020404200080025605000260026408200250029010000380031524501320035326000380048530000490052350400630057250510540063565000380168965000260172765000320175370000380178531126520210506062808.0co |g|||||||||121214s2012    flua     b    001 0 eng    a  2011031718  a9781439828076 (hardcover : alk. paper)  a1439828075 (hardcover : alk. paper)  a(OCoLC)ocn436030514  aDLCcDLCdYDXdBTCTAdYDXCPdBWXdORXdCDXdDLC  apcc00aHF5549.5.M5bB67 201200a658.3008bB7372c2231 aBorrego, Espiridion Albert2Local10aCultural competence for public managersbmanaging diversity in today's worldcEspiridion Borrego, Richard Greggory Johnson III.  aBoca Raton, FLbCRC Presscc2012.  axix, 394 p.bill.c25 cm.e1 DVD (4 3/4 in.)  aIncludes bibliographical references p. 365-379) and index.0 aIntroduction to cultural competence : do I really need to be culturally competent? -- Why cultural competence is important -- How globalization and immigration are changing the world -- Defining cultural competence for public managers -- Cultural competencies -- Cultural competence for executives, managers, supervisors, and employees -- Experiences from successful multicultural and diversity programs -- Cultural competencies for executives -- Cultural competencies for middle managers and supervisors -- Cultural competencies for employees -- Building the culturally competent organization -- Establishing the organizational cultural competence framework -- Human resource management and cultural competence -- Using cultural competence to develop international collaborations -- Cases in cultural competence -- Cultural competence in health care -- Cultural competence in higher education -- Resolving diffi cult employee issues -- The human resource office : the last resort -- Where do we go from here? -- What the future holds : more change. 0aDiversity in the workplace2Local 0aPublic administration 0aPersonnel management2Local1 aJohnson, Richard Greggory.2Local