@book{228981,
	author = {Scupola, Ada.},
	title = {Developing technologies in e-services, self-services, and mobile communication},
	publisher = {Information Science Reference},
	year = {c2011.},
	address = {Hershey, PA},
	url = {http://site.ebrary.com/lib/pucpr/docDetail.action?docID=10480577}
}