@book{228969,
	author = {Stroman, James. and Stroman, James. and Ebrary inc.},
	title = {Administrative assistant's & secretarys handbook},
	publisher = {AMACOM},
	year = {c2012.},
	address = {New York},
	edition = {3rd ed.},
	url = {http://site.ebrary.com/lib/pucpr/docDetail.action?docID=10500271}
}