@book{228718,
	author = {Bacal, Robert.},
	title = {Performance management},
	publisher = {McGraw-Hill},
	year = {c2012.},
	series = {A briefcase book},
	address = {New York},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/mh023/98041555.html}
}