00805nam a2200253Ia 450000100070000000500170000700800410002401000170006502000380008202000350012003500240015504000520017904200080023105000240023908200170026310000280028024500590030825000120036726000340037930000300041349000280044350400510047165000290052231066920160527190349.0101119s2012    nyua     b    001 0 eng    a  2010048859  a9780073397115 (pbk. : alk. paper)  a0073397113 (pbk. : alk. paper)  a(OCoLC)ocn664665736  aDLCcDLCdYDXdBTCTAdYDXCPdCDXdIBIdBWXdDLC  apcc00aHF5415.5b.L83 201200a658.8/122221 aLucas, Robert W.2Local10aCustomer servicebskills for successcRobert W. Lucas.  a5th ed.  aNew YorkbMcGraw-Hillcc2012.  axix, 394 p.bill.c26 cm.0 aConnect, learn, succeed  aIncludes bibliographical references and index. 0aCustomer services2Local