Lucas, Robert W. <br/><br/>
Customer service  skills for success 
Robert W. Lucas. 
 - 5th ed. 
 - New York  McGraw-Hill  c2012. 
 - xix, 394 p.  ill.  26 cm. 
 - Connect, learn, succeed .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780073397115 (pbk. : alk. paper) 0073397113 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2010048859 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L83 2012 
<br/><br/><label>Dewey Class. No.: </label>658.8/12