01076nam a2200265Ia 4500 310530 20200408092950.0 100902s2012 nyua b 001 0 eng d 2010936298 9781439060322 1439060320 (OCoLC)ocn720477603 SISPL SISPL AD YDXCP BTCTA DEBSZ BWX MUU H9Z DLC lccopycat TX911.3.M27 F67 2012 Ford, Robert C. 224741 Local Managing quality service in hospitality how organizations achieve excellence in the guest experience Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. Clifton Park, N.Y. Delmar, Cengage Learning c2012. xxvii, 516 p. col. ill. 27 cm. Includes bibliographical references and index. Hospitality industry Management. 112472 Local Hospitality industry Customer services 112472 Local Sturman, Michael C. (Michael Craig) 281287 Local Heaton, Cherrill P. Local 233775 228587 228587 0 0 lc 0 TX_911_300000000000000__M27_F67_2012 0 mbl 112278 12 12 20 2016-05-27 LIBRERIA PUCPR 49.25 490668 0 TX911.3 .M27 F67 2012 50000003212858 2016-05-27 00:00:00 r:310530 6