Mulac, Carolyn. <br/><br/>
Fundamentals of reference 
Carolyn Mulac. 
 - Chicago  American Library Association  2012. 
 - xii, 131 p.  23 cm. 
 - ALA fundamentals series .
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/>Reference sources -- Encyclopedias -- Websites -- Dictionaries -- Almanacs, handbooks, and yearbooks -- Indexes -- Directories -- Geographical sources -- Biographical sources -- Statistical sources -- Reference services -- The reference interview -- Reference service in person -- Telephone reference service -- Online reference service -- Reference service to children and young adults -- Reference service in special subjects -- Reference policies -- Reference standards -- Reference evaluation -- Appendix. ALA documents. 
<br/><br/><label>ISBN: </label>9780838910870 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2012010058 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet in library reference services<br/>Reference sources--Bibliography.<br/>Reference services (Libraries)--United States.
<br/><br/><label>LC Class. No.: </label>Z711  / .M82 2012 
<br/><br/><label>Dewey Class. No.: </label>025.5/20973