@book{227466,
	author = {De Janasz, Suzanne C. and Dowd, Karen O.},
	title = {Interpersonal skills in organizations},
	publisher = {McGraw-Hill Irwin},
	year = {c2012.},
	address = {New York},
	edition = {4th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0808/2007051631-d.html}
}