01520nam a2200289Ia 450000100070000000500170000700800410002401000170006502000310008202000150011303500240012804000370015205000240018908200230021310000270023624500740026324600510033725000120038826000520040030000470045250000200049950505310051950400510105065000530110165000490115470000270120330791920160527185654.0120410s2011    njua      f   001 0 eng    a  2009052405  a9780135063897 (alk. paper)  a0135063892  a(OCoLC)ocn462908648  aDLCcDLCdYDXdBTCTAdYDXCPdDLC00aHF5547.5b.J45 201100a651.3bB9741o82221 aBurton, Sharon.2Local10aOffice procedures for the 21st centurycSharon Burton, Nelda Shelton.3 aOffice procedures for the twenty-first century  a8th ed.  aUpper Saddle River, N.J.bPrentice Hallcc2011.  axxiii, 616 p.bill. (chiefly col.)c28 cm.  aIncludes index.0 aUnderstanding the changing and challenging office -- Developing professional skills -- Preparing for your employment -- Time management -- Telecommunications -- Building communications skills -- Processing mail -- Records management -- Banking and accounting procedures -- Scheduling appointments and receiving visitors -- Making travel arrangements -- Planning meetings and conferences -- Developing effective oral presentations -- Preparing to meet the challenges -- Working in a medical office -- Working in a legal office.  aIncludes bibliographical references and index. 0aOffice practicexHandbooks, manuals, etc.2Local00aSecretariesxHandbooks, manuals, etc.2Local1 aShelton, Nelda.2Local