Supervision managing for results
John W. Newstrom.
- 10th ed.
- New York McGraw-Hill c2013.
- xxii,474 p. 25 cm.
Includes index.
Supervisory management -- The supervisor's role in creating a positive workplace -- Planning and problem solving -- Setting goals, making plans, and improving costs -- Problem solving and managing information -- Organizing, staffing, and training -- Organizing an effective department -- Staffing with human resources -- Training and developing employees -- Leading the workforce -- Leadership skills, styles, and qualities -- Effective employee communication -- Motivating employees to perform -- Understanding and motivating people at work -- Counseling and performance management -- Controlling -- Control: monitoring and improving results -- Appraising employee performance -- Contemporary concerns of supervision -- Building groups, managing teams, and resolving conflict -- Managing a diverse workforce -- Employee safety and health, and labor relations.